Customer success - Healthcare SaaS
Dossier is a complete platform for competence assurance, learning and development for health systems.
You are a jack of all trades.
You are a generalist with an intuitive grasp of technology, keen to engage in technical support, customer service, sales, marketing , user training - and more. You are driven, positive and forward leaning. A lot of your time will be spent in hospitals around the US, working sometimes in a team, sometimes on your own.
You will be our employee number one in the US. You will probably be based in the San Francisco Bay area where we currently have our base, but the job will entail a lot of travel, so we are open minded about location.
Dossier is a renowned Norwegian software vendor with more than 30 employees experiencing rapid growth, with robust financial backing. Learn more about Dossier Healthcare at dossierhealthcare.com. See also dossiersolutions.com.
As our employee number one you will wear many hats:
- Customer success management including project management
- Systems consulting, setup, support and training
- Sales and marketing support, market research
- Office management
- Bachelor degree or above
- Self-starter - independent and responsible
- High level of digital literacy - web development,
graphic design, collaboration and social media
- Enterprise software expecience
- 2 + years work experience
- Highly analytical with great problem solving skills
- Ability to learn fast and hit the ground running
- Flexible to travel in the US and to Europe
- Fluent written and spoken English
- Able to travel up to 60%
- US citizen or work permit
We would love to also see
- Start-up experience
- Learning technology expertise i.e Totara / Moodle LMS
- Healthcare industry experience
- Competitive package
- Competent colleagues who will help you succeed
- A very independent role you can contribute to shaping
We are looking forward to hearing from you. Please let us know, very briefly, what key capabilities you bring to the table, and what it is about this opportunity that interests you the most.
Apply by: ASAP
Starting date: As agreed, immediate start is possible